FAQ - Cat's Pride

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800-645-3741

Oil - Dri Corporation of America
P.O. Box 11279
Chicago, IL 60611- 0279

If you are contacting us about an experience you’ve had with one of our products, please include the following information:

Name of the product
Name of the store where you purchased the product
Location of the store where you purchased the product
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Pure & Fresh
Naturally Lightweight Formula with Odor-Fighting Baking Soda

Choosing the right cat litter isn’t always a simple matter. Below we’ve compiled some of your most commonly asked questions to help ensure you make the right decision, every time.

Product Information

WHAT’S THE BEST LITTER: CLUMPING, NON-CLUMPING OR ALTERNATIVE PRODUCTS?

It’s really a matter of personal preference for you and your cat as different types of litters offer different benefits. Our clumping clay litters are made from natural minerals and formulated to provide all the performance benefits like powerful, long-lasting odor control, strong clumping and low dust at a great value. We also offer premium non-clumping litters for greater convenience and value. We also offer litters formulated for multiple cats as well as natural litters. To learn more about the types of cat litter available, visit Cat Matters catspride.com/cat-matters/litter-lowdown and use our Product Selector tool catspride.com/our-products to find the right one for you and your cat.

WHAT IS THE DIFFERENCE BETWEEN THE GREEN JUG AND OTHER LITTERS?

Our GREEN JUGS are premium clumping litters that provide superior performance as they absorb tough odors on contact, form hard clumps for easy scooping and are low in dust. They are lightweight so they’re better for the environment too; since they are up to 50% lighter than other traditional scoopable litters, more packages fit in a truckload and fewer trucks are needed to ship it, so less fuel is used. Most importantly, every jug of Cat’s Pride litter purchased donates one pound of litter to shelters, helping more shelter cats find their forever homes Visit catspride.com/product-compare to find the right litter for you and your cat.

HOW ARE CAT’S PRIDE LITTERS LIGHTER IN WEIGHT THAN OTHER LITTERS?

Our Cat’s Pride litters are made from naturally porous, light-density clay so they are lighter in weight than the same volume of other traditional scoopable litters. While litter is sold by weight (pounds), it is used by volume (cubic inches). You fill a litter box to a 3” depth and don’t weigh in several pounds of litter. You get the same amount of litter as other scoopable litters, but without all the heavy lifting.

WHAT FRAGRANCES OR ADDITIVES DOES CAT’S PRIDE USE IN ITS PRODUCTS? ARE THEY SAFE FOR MY CAT?

Product Usage

HOW OFTEN SHOULD I CHANGE MY CAT’S LITTER BOX?

HOW DO I CLEAN LITTER THAT HAS STUCK TO THE TRAY OR FLOOR?

CAN YOUR CAT LITTER BE FLUSHED DOWN THE TOILET?

Our Cat’s Pride Scoopable, Cat’s Pride Easy Scoop and Cat’s Pride Unscented litters are safe to flush* and do not contain sodium bentonite, which can clog your pipes. They have passed rigorous testing for flushability* in non-septic systems, making disposal and cleanup easy. When using these products, we recommend that no more than two clumps be flushed at a time in non-septic systems. Visit catspride.com/our-products to learn more about products that are flushable.

*It has been determined through laboratory testing that Cat’s Pride Scoopable, Cat's Pride Easy Scoop and Cat's Pride Unscented cat litter is flushable through residential, non-septic plumbing systems designed and maintained in accordance with plumbing codes. To ensure flushability, do not flush more than two clumps at a time, and always remove clumps from the litter box daily. Local regulations on flushing vary; please review and comply with them. The State of California encourages the disposal of cat feces in trash and discourages flushing feces in toilets or disposing of them in drains.

CAN I USE LITTER FOR SPILLED OIL OR FOR A CAR STUCK IN SNOW?

Bags of cat litter provide weight in the trunk of your car to improve traction. However, because certain litters get soft when wet, it can be slippery. We would recommend Oil-Dri granular absorbents instead of cat litter for spilled oil or traction under tires in the snow as these products have a greater capacity to function in icy conditions. To learn more about Oil-Dri granular absorbents, visit oildri.com.

CAN LITTER BE COMPOSTED OR DISPOSED OF IN A GARDEN OR FIELD?

We caution against composting or disposing of used litter in a yard or garden because of a possible bacteria found in cat’s waste which may be harmful to humans and other animals. The bacteria in the used litter can cause an illness known as toxoplasmosis that can be particularly harmful to pregnant women or infants if touched or handled. We also discourage disposing clean, unused litter in a garden or field as some litter products contain additives and perfumes.

CAN THE PLASTIC JUG/PAIL BE REUSED TO STORE FOOD OR WATER?

WHY DOES THE COLOR OF CAT LITTER VARY?

WHAT MAKES YOUR CAT LITTER “GREEN” AND WHAT DOES “CUT YOUR CARBON PAWPRINT” MEAN?

We at Cat’s Pride have reduced our carbon pawprint by inventing lightweight litter. Your carbon pawprint refers to the reduction in carbon emissions which results from your purchase of Cat’s Pride lightweight litters. When you purchase Cat’s Pride lightweight litters, which are up to 50% lighter than other traditional scoopable litters, we are able to fit more packages delivered on a single truck and thus cut down on the number of trucks needed to deliver product to stores. Reducing the number of trucks on the road reduces the carbon emissions. Distributing lightweight litter is easier on the environment and our customers!

HOW IS USING A CAT’S PRIDE GREEN JUG CAT LITTER GOOD FOR THE ENVIRONMENT?

Our litter is made from natural, super absorbent clay. While it cannot be further biodegraded like leaves, yard waste, or some alternative litters, its absorption characteristics continue when it is disposed of, limiting harmful materials from entering water resources after disposal. For that reason, clays are actually used to line landfills. In contrast, alternative litters made from corn and wheat create methane gas in landfills when they decompose, and provide no lasting absorption. We caution against composting or disposing of any used litter (clay or alternatives) in a yard or garden because a bacteria often found in cat’s waste (which can cause a disease called toxoplasmosis) may be harmful to humans and other animals.

Buying Our Litter

WHERE CAN I FIND CAT’S PRIDE PRODUCTS?

WHERE CAN I GET COUPONS FOR CAT’S PRIDE?

CAN I (OR A SHELTER) BUY CAT LITTER IN BULK DIRECTLY FROM OIL-DRI?

DOES CAT’S PRIDE OFFER DISCOUNTS OR FREE LITTER TO SHELTERS OR RESCUE ORGANIZATIONS?

WHAT GUARANTEE DOES CAT’S PRIDE OFFER?

We guarantee your total satisfaction with our products. If you are unsatisfied for any reason in the first 30 days of use, please return the sales receipt along with the label proof of purchase symbol, for a full refund. We would also like to know of any product issues, so please call us at 1-800-645-3741, visit our contact us page or write to us at Cat’s Pride Consumer Relations, P.O. Box 11279, Chicago, IL 60611-0279.

Health & Safety

ARE CAT’S PRIDE PRODUCTS SAFE TO USE WITH MY OTHER PETS?

WHY WOULD A DOG EAT USED CAT LITTER? IS IT HARMFUL IF EATEN BY A PET OR CHILD?

IS SODIUM BENTONITE HARMFUL TO MY CAT?

Some clay litter products contain sodium bentonite, a natural clay material that forms clumps when exposed to liquid. Sodium bentonite is also sold for use in animal feeds. Any suggestion that sodium bentonite will cause harm or fluid retention in cats is not accurate and has never been documented in the veterinary scientific community. In fact, numerous consultations, interviews, and tests by many vets have found no evidence relating normal use of a clumping/sodium bentonite litter with the sickness or death of any kitten or cat.

Troubleshooting

MY CAT HAS STOPPED USING THE LITTER BOX. WHAT SHOULD I DO?

If you have recently switched litters, make sure you start with a fresh clean litter box. We recommend slowly mixing in the old litter with the new one that you just purchased. Cats are finicky and get used to one smell so a change can throw them off.

If you haven’t switched litter, consider the following:

The litter box may have a urine/waste odor. We recommend that you completely empty the litter box, clean it with soap and water, and fill it with fresh litter.
Have there been any major disruptions in the cat household? This can cause stress and rejection. For example, your cat may be confused by a recent change in litter box location.
Your cat may not be feeling well. If the cat continues to reject the litter box, we recommend contacting your vet to make sure there is nothing else going on.

MY CAT IS EXPERIENCING HAIR LOSS/HIVES/CONSTIPATION/OTHER MEDICAL ISSUE. COULD CAT LITTER CAUSE THIS PROBLEM?

Litter for Good Program FAQs

HOW DOES IT WORK?

For every jug of Cat’s Pride cat litter sold, we will donate a pound of litter to shelters across America to help more cats find forever homes. For every green box or pail of Cat’s Pride cat litter sold, we will donate two pounds of litter to nominated shelters. *Only to permanent to (48) continental United States or the District of Columbia (excluding Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands and other United States territories).

HOW CAN I NOMINATE A SHELTER?

HOW ELSE CAN I HELP?

WHICH SHELTERS WILL RECEIVE THE DONATED LITTER?

The allocation of litter donations to shelters will be based on the number of nominations a shelter receives; Cat’s Pride’s evaluation of the needs among potential recipients; the ability of potential recipients to receive, handle and distribute the litter donations; where the donated litters can be most effectively delivered and other relevant factors considered in Cat’s Pride’s discretion.

IS ANY PORTION OF MY PURCHASE TAX DEDUCTIBLE?

HOW CAN A SHELTER PARTICIPATE IN THE LITTER FOR GOOD PROGRAM?

WHERE CAN I FIND OUT MORE INFORMATION ABOUT THE LITTER FOR GOOD PROGRAM, THE SHELTER RECIPIENTS AND HOW MUCH LITTER IS DONATED?

Contact Us

Recommended Product

Pure & Fresh

Product Information

Product Usage

Buying Our Litter

Health & Safety

Troubleshooting

Litter for Good Program FAQs